At Game Spin, your privacy is more than a legal obligation — it is a core value we uphold. This document clearly explains how we collect, use and protect your personal information as a player on our platform.
Our Privacy Commitment
This is the foundation of how Game Spin handles the personal data of all our Malaysian players.
All personal data and financial transactions at Game Spin protected with 256-bit SSL encryption — the same standard used by Malaysia's leading banks. Every deposit made via Touch 'n Go, GrabPay or FPX is transmitted through fully encrypted channels.
Game Spin has never and will never sell, rent or transfer your personal data to any third party for marketing purposes. Your data belongs to you — we only use it to operate the platform and improve your gaming experience.
Our platform operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). This means the collection, processing, and storage of your personal data is carried out in accordance with the legal framework established by the Malaysian government.
You have the right to access, correct, update or request the deletion of your personal data at any time. Game Spin provides a straightforward process for you to exercise your data protection rights without unnecessary hassle.
Your e-wallet account details, bank account number and financial transaction records are kept strictly confidential. Game Spin does not store your credit card details or e-wallet passwords — all payments are processed through secure, licensed third-party gateways.
Security team Game Spin monitors our platform systems around the clock to detect and prevent any unauthorised access, intrusion attempts, or suspicious activity that could compromise the security of our players' data.
This Privacy Policy explains how Game Spin ("we", "the platform", or "us") collects, uses, stores, and protects your personal information when you use our online casino platform at gamespin.my.
We understand that your trust is our most valuable asset. Over 480,000 Malaysian players have placed their trust in Game Spin with their personal information, and we take this responsibility extremely seriously. This policy is crafted to ensure you always know exactly what happens to your data — from the moment you register right through every interaction you have with our platform.
By registering an account or using the services of Game Spin, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.
Game Spin operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Your rights as a data subject are protected under this act, and we are fully committed to upholding them.
This policy applies to all players who register for or use the Game Spin, including those accessing the platform via a web browser on a laptop, tablet, or smartphone. It also applies to all your interactions with our customer support team via live chat or email.
When you register an account at Game Spin or using our services, you provide the following personal information directly to us:
When you use the platform Game Spin, our systems automatically collect certain technical information to ensure the security and optimal performance of the platform:
In certain circumstances, Game Spin may receive information about you from trusted third parties such as identity verification service providers (for KYC processes), payment gateway providers (to verify deposit and withdrawal transactions), and relevant regulatory bodies where required under Malaysian law.
Game Spin uses the personal information collected solely for legitimate purposes necessary for platform operations. We will not use your data for any other purpose without first obtaining your consent. The primary purposes for which data is used are as follows:
Game Spin may use your email address or phone number to send information about the latest promotions, exclusive offers and platform updates that may interest you. You may opt out of receiving these marketing communications at any time by using the "unsubscribe" link provided in every marketing email or by contacting our support team.
Even if you have opted out of marketing emails, Game Spin will still send important communications related to your account, such as transaction notifications, security updates, and information regarding any changes to our terms.
Game Spin has never and will never sell, rent, transfer or disclose your personal data to third parties for their own marketing or commercial purposes. This has been an unwavering commitment since the first day our platform launched.
In certain circumstances, Game Spin may need to share certain data with trusted third parties for specific and limited purposes:
Game Spin may be required to disclose your personal information to Malaysian government authorities or law enforcement bodies when mandated by law, court order, or a lawful directive. In such situations, we will endeavour to notify you of the disclosure unless we are legally prohibited from doing so.
| Data Recipients | Type of Data Shared | Purpose |
|---|---|---|
| Payment Gateways (FPX, e-wallets) | Transaction data only | Processing deposits & withdrawals |
| KYC Providers | Identity information | Player identity verification |
| Game Providers | Anonymised game data | RNG Audit & Technical Solutions |
| Government Authorities | As required by law | Malaysian legal compliance |
Game Spin continuously invests in robust security infrastructure to ensure your personal data remains protected at all times. Key technical measures we have implemented include:
In the event of a data breach involving your personal information, Game Spin committed to notifying you within a reasonable timeframe and taking immediate action to mitigate the impact of any breach. We will notify the relevant authorities in accordance with applicable Malaysian legal requirements.
While we take all reasonable steps to protect your data, no security system can guarantee absolute 100% protection. You also play an important role in safeguarding your own data by using a strong password and keeping your account login details private. Game Spin with anyone.
Cookies are small text files stored on your device when you browse the platform Game Spin. Cookies help our platform recognise your device, remember your preferences, and deliver a more personalised and secure experience each time you log in.
Game Spin uses three main types of cookies:
You can manage and delete cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and your gaming experience on the platform Game Spin. Essential cookies cannot be disabled without affecting your ability to use the platform.
Game Spin will retain your personal data for as long as your account remains active or for as long as it is needed for the purposes set out in this Privacy Policy. Once your account is closed, we will retain your data for the minimum period required by Malaysian law — typically 7 years for financial records and transactions, in accordance with anti-money laundering (AML) compliance and audit requirements.
You have the right to request the deletion of your personal data ("right to be forgotten") under certain circumstances. This request may be submitted to the Game Spin via email at support@gamespin.my. Please note that we may not be able to fully comply with a deletion request if the data is still required to meet our legal obligations.
Your personal data may be stored and processed on servers located outside Malaysia. In such cases, Game Spin to ensure that those server providers comply with international security standards that meet or exceed Malaysia's PDPA requirements and that appropriate data processing agreements have been put in place.
Under the Malaysian Personal Data Protection Act 2010 (PDPA) and the Privacy Policy of Game Spin, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. We will provide this information within a reasonable timeframe upon receipt of a valid request.
If the personal data we hold is inaccurate or out of date, you have the right to request a correction. You can update most information directly within your account.
Under certain circumstances, you have the right to request the deletion of your personal data. Such requests are subject to any active legal record-retention obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time, and we will honour that request without question.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider, under conditions prescribed by law.
In certain circumstances, you have the right to request that we restrict how we process your data while a particular issue or dispute is being resolved.
To exercise any of the rights above, please contact the data protection team Game Spin via email at support@gamespin.my. We will respond to your request within 30 days of receipt.
Platform Game Spin is strictly for individuals aged 18 and above. We do not knowingly collect, process or store any personal information from individuals under the age of 18.
Should we discover that personal information belonging to an individual under the age of 18 has been collected without proper age verification, we will immediately take steps to delete that information from our records and close the account in question.
If you believe your child under the age of 18 has registered an account on Game Spin, please contact us immediately at support@gamespin.my with the subject line "Underage Account" so we can take prompt action.
Parents and guardians are responsible for monitoring their children's online activities. If you become aware that your child is accessing an online gambling platform, please contact us — we also recommend using parental control software on your home devices.
Game Spin reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or improvements to how we protect your data. Any material changes will be communicated to you via your registered email or a prominent notice on the platform at least 7 days before the changes take effect.
Continued use of the platform Game Spin following any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your information.
The "Last Updated" date shown at the top of this page indicates when this Privacy Policy was last revised. The most current version of this policy is always available on this page and supersedes all previous versions.
If you have any questions, concerns or requests regarding the Privacy Policy of Game Spin or how we handle your personal data, our team is ready to help:
For issues related to account security or suspected breaches, please contact the support team Game Spin via live chat immediately so that prompt action can be taken to protect your account.
For more information about your rights under the Malaysia PDPA, you may refer to the official reference materials published by the Department of Personal Data Protection (JPDP) Malaysia.
By using the platform Game Spin, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described herein. Thank you for trusting Game Spin as your entertainment platform of choice.
Data Protection Level
We don't just meet the minimum standards — we go beyond what most platforms in the industry offer when it comes to protecting player data.
Privacy FAQ